Responsible Gaming
at 55bdcom

55bdcom is Bangladesh's trusted online cricket betting and casino platform, and our commitment to player welfare sits at the heart of everything we do. We recognise that for the vast majority of our players — from Dhaka to Chittagong, Sylhet to Cox's Bazar — gambling is a fun and recreational activity enjoyed alongside cricket seasons like the BPL, T20 World Cup, and IPL. We want to keep it that way.

Responsible gaming at 55bdcom means we take a proactive approach to player safety. Rather than waiting for a problem to develop, we have embedded preventative tools directly into the platform so that every player has immediate, frictionless access to the controls they need. We do not view responsible gaming as a compliance obligation — we view it as the foundation of a fair, trustworthy, and sustainable gambling environment.

Our approach is guided by three core principles:

• Prevention: We provide tools that help players set boundaries before problems arise, including deposit limits, session time caps, and reality check notifications.
• Intervention: Our platform monitoring systems flag unusual activity patterns — such as sharp increases in wager frequency or deposit amounts — and prompt responsible gaming check-ins when thresholds are exceeded.
• Support: Players who feel their gambling is becoming a concern can access immediate support through live chat, email at support@55bdcom, or by self-activating exclusion tools directly from their account settings.

55bdcom enforces a strict minimum age requirement of 18 years for all players. This is non-negotiable and applies to every person using the platform, regardless of the game type — cricket betting, slot games, live casino, or any other product available at 55bdcom. Players must be 18 years of age or older to register, deposit, wager, or withdraw funds.

To enforce this requirement, every new player account on 55bdcom is subject to an age and identity verification process (KYC — Know Your Customer). During this process, players are required to submit:

• A valid government-issued photo ID — such as a Bangladesh National ID Card (NID), passport, or driver's licence — confirming date of birth and full legal name.
• A recent proof of address document where required, such as a utility bill, bank statement, or mobile financial service (bKash / Nagad / Rocket) account statement.
• A selfie or live verification image in certain cases, to confirm that the document belongs to the account holder.

Until KYC verification is completed, withdrawal functionality is suspended and enhanced deposit monitoring applies. 55bdcom reserves the right to request additional documentation at any time if there are reasonable grounds to believe a player may be under 18 or if the identity of the account holder cannot be confirmed with certainty.

55bdcom offers a comprehensive suite of responsible gaming tools that players can activate and adjust directly from their account settings at any time. All tools take effect immediately upon activation unless stated otherwise. Where a tool involves reducing a limit, the change is applied instantly. Where a tool involves increasing a limit (for example, raising a deposit cap), a mandatory cooling-off period applies before the new limit comes into force.

Deposit Limits

You may set a maximum BDT deposit limit on a daily (24-hour), weekly (7-day), or monthly (30-day) basis. For example, you might set a daily deposit cap of ৳2,000, a weekly cap of ৳8,000, or a monthly cap of ৳20,000. Once your limit is reached within the relevant period, all further deposit attempts — whether via bKash, Nagad, Rocket, or bank transfer — will be declined until the period resets. Deposit limit reductions take effect immediately; increases require a 7-day waiting period to take effect.

Loss Limits

In addition to deposit controls, you may set a net loss limit over a defined period. If your net losses reach the specified BDT amount within that period, your account will be suspended for wagering until the period resets. This tool is particularly useful for players who wish to cap their total financial exposure during cricket betting events such as BPL matches or T20 series.

Session Time Limits

You may define the maximum continuous time you wish to spend on 55bdcom in a single logged-in session. When your session approaches the limit, an on-screen notification will alert you. When the limit is reached, you will be automatically logged out. You may set session limits as short as 30 minutes or as long as 8 hours.

Reality Check Notifications

Reality checks are periodic on-screen reminders that display how long you have been playing, the total amount wagered during your session, and your net session result (profit or loss in BDT). You may configure reality checks to appear every 30 minutes, every hour, or every 2 hours. When a reality check appears, you will be prompted to choose whether to continue playing or end your session.

Cool-Off Periods

A cool-off period temporarily suspends your ability to place bets or access casino games on 55bdcom. During a cool-off, you can still log in to view your account history and process a withdrawal of any available balance. Available cool-off durations are: 24 hours, 3 days, 7 days, and 30 days.

Self-exclusion is our most powerful responsible gaming tool and is designed for players who feel that a temporary break is not sufficient and that they need to stop gambling entirely for a meaningful period of time. When you self-exclude from 55bdcom, your account is closed and all access is blocked. You will not be able to reopen, re-register, or regain access to the platform for the full duration of the exclusion period.

Available self-exclusion durations at 55bdcom:

• 6 months — recommended as a minimum starting point for players who feel they need a significant break
• 1 year — suitable for players who want to step away for a full gambling calendar year
• 3 years — for players who wish to commit to a long-term exclusion
• 5 years — for players who want extended protection
• Permanent / Lifetime — for players who wish to exclude themselves from 55bdcom permanently with no option for reinstatement

Self-exclusion requests are processed immediately. Once a self-exclusion is confirmed, 55bdcom will:

• Close your account and revoke all access credentials
• Remove you from all marketing and promotional communications immediately
• Process a withdrawal of any remaining BDT balance to your registered bKash, Nagad, or bank account within 3–5 business days
• Maintain your exclusion record for a minimum of 7 years to prevent re-registration during the exclusion period

To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly at support@55bdcom with the subject line "Self-Exclusion Request". Our team will process your request without delay, no questions asked.

Problem gambling can affect anyone, regardless of age, income level, or how long they have been gambling. It often develops gradually, which is why it is important to be aware of the early warning signs. If you recognise any of the following patterns in your own behaviour — or in the behaviour of someone you know — we encourage you to take action immediately using the tools described on this page or by contacting our support team.

The following questionnaire is based on widely used problem gambling screening frameworks. It is not a clinical diagnosis tool — it is a private, informal way for you to reflect honestly on your gambling behaviour. Read each question and consider whether your answer is "Yes" or "No" based on your experience over the past 12 months.

Preventing underage access to gambling services is one of the most important responsibilities of any online gaming platform. At 55bdcom, we apply strict age verification measures and strongly encourage parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing gambling content on shared devices or household internet connections.

Recommended steps for parents and guardians:

• Use parental control software: Install reputable parental control tools on shared computers, tablets, and mobile devices. These tools can restrict access to online gambling websites and apps entirely.
• Do not share login credentials: Never share your 55bdcom username and password with anyone, including family members. Ensure that your device does not auto-save login details where a child could access them.
• Keep financial accounts private: Your bKash, Nagad, Rocket, and bank accounts linked to 55bdcom should be kept private. Do not leave mobile banking apps open on shared devices.
• Have open conversations: Talk to children and teenagers about the realities of gambling — that it carries financial risk, is designed for adults only, and is not a path to wealth.
• Report suspected underage accounts: If you believe a minor has registered or is using a 55bdcom account, report it immediately to support@55bdcom. We will investigate and close the account without delay.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. You do not need to be in crisis to ask for support — early conversations are always better than waiting until problems become severe. 55bdcom's responsible gaming team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

We encourage all players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — to treat our support team as a first point of contact whenever gambling feels less like entertainment and more like a compulsion or burden.